Last Updated: October 2021
K&G Project Ltd guarantees to the User his/her right for refund, in case if the mining contract wasn`t provided (activated) to the user during 48 hours.
Banking Day: any bank, which collects payments made by the K&G Project Ltd Users on its account. Business Day every official working day of the week in UK. Chargeback: return of the User’s money by his/her Issuing Bank due to the disputed and/or fraudulent transaction. Eligibility Criteria: the set of requirements that must be met for Refund or Return. Funding (also mentioned as “Deposit” on the Platform): a transfer of a certain amount of money to the User’s Account via a Payment card or Bank transfer. Return Form: the K&G Project Ltd form to be completed by the User, who has requested for his/her Funds to be returned. Funds: certain amount of money transferred to and accumulated on the User’s Account. Issuing Bank: the bank that has issued payment card to the User as Cardholder. Refund original amount: the precise amount of Transaction fee deducted from the amount of certain User’s Transaction. Refund Form: the K&G Project Ltd form to be completed by the User, who has requested the Refund. Refund: means giving back the amount of Transaction fee paid by the User with regard to certain Transaction. Return original amount: the precise amount of the User’s Funds accumulated on his/her Account. Return: giving back the User’s Funds transferred to his/her Account. Transaction Charges: any fee charged by a bank/financial institution upon processing a valid refund request.
All other terms and definitions in this Refund Policy are used in the same meaning as under the Terms and Conditions.
The User who has paid for the K&G Project Ltd Services, i.e. paid a transaction fee, or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.
Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, K&G Project Ltd shall have the right, in its sole discretion, to decline the User’s request for a Refund.
In order to apply for a Refund, the User must send a Refund request to the
K&G Project Ltd support email@example.com
To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by K&G Project Ltd. In such case, K&G Project LtdS may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the K&G Project Ltd request or in case of any doubts as to authenticity of provided documents, K&G Project Ltd shall be entitled to decline the User’s Refund request.
K&G Project Ltd shall process the User’s Refund request as soon as is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, K&G Project Ltd shall notify the User on the outcome of the request in accordance with the timescales set out herein.
Refund request will only be approved or declined after meticulous verification made by K&G Project Ltd.
NOTE: Submission of Refund request does not guarantee that the User’s request will be satisfied.
All requests for Refund will only be accepted where notice is received by K&G Project Ltd no later than forty-eight (48) hours after made Transaction.
Notice mentioned above should be provided to K&G Project Ltd by completing the Refund request. The Refund request should be sent to the K&G Project Ltd helpdesk via firstname.lastname@example.org `Refund Request’ in the subject line.
All requests for Refund should be provided to K&G Project Ltd support help desk using the email@example.com
with `Refund Request’ in the subject line. K&G Project Ltd provides the Refund using the same means of payment as the User used to pay, unless the User expressly agrees otherwise.
PROCESSING TIMELINE Within fifteen (15) Business Days as of the date of Refund request receipt, K&G Project Ltd shall contact the User to request further information (if required) and the User shall provide such information as soon as reasonably practicable but in any case, no later than fourteen (14) days following such request.
K&G Project Ltd shall notify the User by e-mail on its final decision regarding Refund:
Refund will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the K&G Project Ltd agrees that the User is entitled to a Refund.
The User will have no Refund:
NOTE: K&G Project Ltd reserves the right to lock the User’s Funds while Refund investigation is in process, which means that the Funds could be inaccessible during such investigation.
K&G Project Ltd expects the User to contact it using K&G Project Ltd contact details to resolve any problem or issue related to his/her payments before the User makes any Chargeback request. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.
K&G Project Ltd will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been cancelled.
K&G Project Ltd reserves the right to suspend User`s account and lock User`s Funds during the chargeback investigation procedure.
Any charges, which arise upon processing Refund, shall be borne solely by the User. Such charges will be deducted from the final amount of Refund. In case of refund K&G Project Ltd will charge 5% fee from the contract cost to cover the transaction of infrastructure de-installation.
This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by K&G Project Ltd and in the case of any amendments, K&G Project Ltd will make an appropriate announcement. The changes will apply after K&G Project Ltd has given notice.
In case if the User does not wish to accept the revised Refund and Return Policy, he/she should not continue to use K&G Project Ltd Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy and Return.